With the arrival of new and modern startups in services, servicing and sales, and with users needing the services they run through in daily life or from time to time, it has to be said that traditional businesses have given way to digital (internet) or online businesses, because we human beings advance every day so that customers feel more comfort, security and satisfaction during the buying process.
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One more point is worth mentioning: roughly 12 to 17 years ago Nokia was the largest mobile phone manufacturer in the world, but it was pushed out of the market because it did not keep its devices in sync and did not update them.
Think about that: at every stage of a business it has to keep pace with its customers’ needs.
The History of Maghz Rayaneh Company
Novin Pardazan Maghz Rayaneh Company, trading as Maghz Rayaneh, was founded in autumn 2018 in the city of Urmia by a two-person team working out of a 20-square-meter office in the Khayam district. Its founder is Mr. Omid Bodagh (Omid Bodagh in English), who set the company up.
Interestingly, its first capital was 25,000,000 million rials.
The Goals of Maghz Rayaneh
The main goal of Maghz Rayaneh (Maghzrayaneh) was on-site computer service, with no need for users to be present at a repair shop or a computer service center; in the early days the plan was to deliver the service purely over a landline phone.
But within a few months the number of requests grew, the workload became extremely heavy, and for a few weeks thecomputer services at Maghz Rayaneh ran short of time. These problems left users unhappy and kept the Maghz Rayaneh team busy, so the team decided that the website and the app should be designed by its own development team, so that users could download the app completely free, install it and then intelligently request on-site computer service or any service related to a laptop or a computer — Windows installation, hardware repair, installation of specialist software, network or server configuration, screen repair, speaker repair and so on — with nothing more than one request filed in the Maghz Rayaneh app, so that a Maghz Rayaneh expert reviews the fault and the specialist for the reported problem is dispatched to the location and the error is fixed professionally, on the spot.
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Maghz Rayaneh’s Support for Computer Problems
After a few months of activity the company realized that a share of the user requests needed no expert or specialist on site, and that with computer problem support carried out remotely, by online chat or by phone, the user’s problem could be solved in the shortest possible time, within minutes.
After a few months the very fast computer problem support service was developed further inside the Maghz Rayaneh app by the development team, so that a minor problem or an error that does not need an expert on site could be resolved online, saving cost, street traffic and exposure to coronavirus disease, among other things.
Learn more: in 2022 the company’s computer support handled 100+ faults a day online and free of charge.
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The Funding of Maghz Rayaneh
The company’s capital is provided by Mr. Omid Bodagh, chief executive of Maghz Rayaneh, and over the past few years Maghz Rayaneh has accepted no investment offer.
At a talk on digital businesses the CEO said he would not accept any investor’s proposal until a natural or legal person acting as an investor understands the value of the company’s policy and of its team, rather than only thinking about the flow of profit an investment in the team would bring him. That is not something we can accept.
Mr. Omid Bodagh said: I took no loan, I did not come from a wealthy family and I had no connections; only daily effort has kept Maghz Rayaneh standing. Since 2017 I have spent 18 hours a day thinking about this company while working at 3 other startups.
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Maghz Rayaneh’s public relations added: the real capital for us is the teams and the people who work here.
The Maghz Rayaneh team is not attached to any organization or group and is completely independent.
The Cost of Maghz Rayaneh’s Services
At present the cost of Maghz Rayaneh’s services is set according to the tariffs of the Computer Services Union and the Virtual Businesses Union, and the service is delivered to customers with an official invoice.
No extra charge is taken from customers for travel or for support.
Omid Bodagh
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